Responsible Gaming
Gaming Should Be Entertainment
At Trustee Hagan, we believe that online casino gaming should be an enjoyable form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose.
Set a budget before you play and stick to it. Treat any losses as the cost of entertainment, just like going to a movie or concert.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your province) to play at online casinos in Canada. Trustee Hagan is committed to preventing underage gambling. If you are under the legal age, please do not participate in any gambling activities.
Warning Signs of Problem Gambling
If you recognize any of the following behaviors, problem gambling may be developing. Please seek help immediately:
- Chasing losses by gambling more to recover lost money
- Spending more time and money on gambling than intended
- Hiding gambling activities or lying to friends and family about how much you gamble
- Feeling anxious or irritable when not gambling
- Gambling with money needed for bills, rent, food, or other essentials
- Borrowing money to fund gambling activities
- Neglecting work, school, family, or personal relationships due to gambling
- Failed attempts to cut down or stop gambling
- Using gambling to escape problems or negative emotions
- Experiencing physical symptoms like sleep loss or stress-related illness
Self-Help Tools & Responsible Gaming Features
Most reputable online casinos offer tools to help you maintain control. These include:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose before stopping play
- Time Limits: Set session time limits to prevent extended gambling
- Reality Checks: Receive periodic reminders about how long you've been playing and how much you've wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
- Account Closure: Request permanent closure of your account if needed
Contact your casino's customer support team to activate these tools, or check your account settings for self-service options.
Support Organizations in Canada
If you or someone you know is struggling with problem gambling, help is available:
Canada-Wide Resources:
- Responsible Gambling Council
Website: www.responsiblegambling.org
Provides research, education, and resources on problem gambling - Gamblers Anonymous
A peer-support program with meetings throughout Canada
Find local meetings at their website
Provincial Resources:
Most Canadian provinces have dedicated problem gambling helplines and counseling services. Contact your provincial health ministry or search for "problem gambling help [your province]" to find local support.
International Resources:
- UK - GamCare
Website: www.gamcare.org.uk - UK - GamStop (National Self-Exclusion Scheme)
Website: www.gamstop.co.uk - Australia - Gambling Help Online
Website: www.gamblinghelponline.org.au - USA - National Council on Problem Gambling
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700
If You Need Help, Reach Out Today
Problem gambling is a serious issue, but recovery is possible with the right support. If you're concerned about your gambling habits or those of someone you care about, please contact one of the resources listed above.
Your health and well-being matter more than any bet. There is no shame in seeking help—it's a sign of strength.